# Support

<figure><img src="/files/R7XS08Ku4dq6CzrqILpa" alt=""><figcaption></figcaption></figure>

**Questions About NeuraSwap?**

Check out our [QuickStart Guide](/neuraswap/welcome/quickstart-guide.md) for tutorials on how to use the NeuraSwap platform.

{% content-ref url="/pages/xPVcVL8LhPGD6JjumwDR" %}
[Quickstart Guide](/neuraswap/welcome/quickstart-guide.md)
{% endcontent-ref %}

#### Having An Issue? <a href="#having-an-issue" id="having-an-issue"></a>

If you're experiencing issues when using NeuraSwap's features, try these steps first:

* Refresh the page
* Clear your browser's cache
* Restart your device
* Try another RPC

If these steps don't resolve the problem, try these additional product-specific steps below.

**NeuraSwap DEX**

* Retry your transaction with higher gas fees.
* Uninstall and reinstall your wallet. **(Make sure you know your seed phrase first!)**

#### **Need Further Assistance?** <a href="#need-further-assistance" id="need-further-assistance"></a>

User Support for NeuraSwap is available through our fantastic community admins!

If you’re experiencing issues, we recommend reaching out to our team in the[ #create-a-ticket](https://discord.gg/gptprotocol) channel of GPT's Discord server.

If you choose to reach out via Telegram, be aware that our admins will NEVER contact you asking for personal information or for funds.

{% hint style="danger" %}
Our team members and admins will NEVER DM you first!

**Never, under any circumstances, give someone your private key/seed phrase/recovery key!**
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://neuraswap.gitbook.io/neuraswap/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.