# Support

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**Questions About NeuraSwap?**

Check out our [QuickStart Guide](https://neuraswap.gitbook.io/neuraswap/welcome/quickstart-guide) for tutorials on how to use the NeuraSwap platform.

{% content-ref url="welcome/quickstart-guide" %}
[quickstart-guide](https://neuraswap.gitbook.io/neuraswap/welcome/quickstart-guide)
{% endcontent-ref %}

#### Having An Issue? <a href="#having-an-issue" id="having-an-issue"></a>

If you're experiencing issues when using NeuraSwap's features, try these steps first:

* Refresh the page
* Clear your browser's cache
* Restart your device
* Try another RPC

If these steps don't resolve the problem, try these additional product-specific steps below.

**NeuraSwap DEX**

* Retry your transaction with higher gas fees.
* Uninstall and reinstall your wallet. **(Make sure you know your seed phrase first!)**

#### **Need Further Assistance?** <a href="#need-further-assistance" id="need-further-assistance"></a>

User Support for NeuraSwap is available through our fantastic community admins!

If you’re experiencing issues, we recommend reaching out to our team in the[ #create-a-ticket](https://discord.gg/gptprotocol) channel of GPT's Discord server.

If you choose to reach out via Telegram, be aware that our admins will NEVER contact you asking for personal information or for funds.

{% hint style="danger" %}
Our team members and admins will NEVER DM you first!

**Never, under any circumstances, give someone your private key/seed phrase/recovery key!**
{% endhint %}